:root{
  --bg:#050505; --panel:#0e0e0e; --panel2:#141414; --line:#222; --line2:#2e2e2e;
  --text:#f4f4f4; --mute:#8c8c8c; --soft:#bdbdbd; --white:#fff;
  --good:#5ad08a; --bad:#ff6b6b; --warn:#f0b955; --info:#7aa7ff;
  --r:14px; --font:system-ui,"Segoe UI",Roboto,Arial,sans-serif; --serif:Georgia,"Times New Roman",serif;
}
*{box-sizing:border-box;margin:0}
html,body{background:var(--bg);color:var(--text);font:15px/1.5 var(--font);-webkit-font-smoothing:antialiased}
body{background:radial-gradient(1200px 500px at 70% -10%,#1a1a1a 0,transparent 60%),var(--bg);min-height:100vh}
a{color:inherit}
button,input,select,textarea{font:inherit;color:inherit}
h1{font-size:26px;letter-spacing:-.02em;font-weight:800}
h2{font-size:16px;font-weight:700;letter-spacing:-.01em}
.eyebrow{font-size:11px;letter-spacing:.22em;text-transform:uppercase;color:var(--mute);font-weight:700}
.mute{color:var(--mute)} .soft{color:var(--soft)} .small{font-size:13px} .right{text-align:right} .nowrap{white-space:nowrap}
.good{color:var(--good)} .bad{color:var(--bad)}

/* wordmark */
.mark{display:flex;align-items:center;gap:10px;text-decoration:none}
.mark b{font:italic 800 24px var(--serif);letter-spacing:-.02em}
.mark img{width:30px;height:30px;border-radius:8px}
.mark small{font-size:10px;letter-spacing:.2em;color:var(--mute);text-transform:uppercase;font-weight:700;display:block;margin-top:-2px}

/* layout */
.shell{display:grid;grid-template-columns:232px minmax(0,1fr);min-height:100vh}
.main{min-width:0}
.side{border-right:1px solid var(--line);padding:22px 14px;position:sticky;top:0;height:100vh;display:flex;flex-direction:column;gap:22px;background:rgba(5,5,5,.7);backdrop-filter:blur(8px)}
.nav{display:flex;flex-direction:column;gap:2px}
.nav a{display:flex;align-items:center;gap:11px;padding:9px 12px;border-radius:10px;text-decoration:none;color:var(--soft);font-weight:600;font-size:14px}
.nav a:hover{background:var(--panel2);color:var(--white)}
.nav a.on{background:var(--white);color:#000}
.nav svg{width:17px;height:17px;flex:none}
.nav .badge{margin-left:auto}
.sidefoot{margin-top:auto;font-size:13px;display:flex;flex-direction:column;gap:10px}
.main{padding:28px 34px 60px;max-width:1280px;width:100%}
.top{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;flex-wrap:wrap;margin-bottom:22px}
.top p{color:var(--mute);margin-top:3px}
.banner{background:var(--white);color:#000;padding:9px 34px;display:flex;gap:12px;align-items:center;justify-content:center;font-weight:600;font-size:14px}
.banner button{background:#000;color:#fff;border:0;border-radius:8px;padding:5px 12px;cursor:pointer;font-weight:600}

/* cards */
.card{background:linear-gradient(180deg,var(--panel2),var(--panel));border:1px solid var(--line);border-radius:var(--r);padding:18px}
.grid{display:grid;gap:14px}
.kpis{grid-template-columns:repeat(auto-fit,minmax(190px,1fr))}
.two{grid-template-columns:repeat(auto-fit,minmax(380px,1fr))}
.kpi .lbl{font-size:12px;color:var(--mute);font-weight:600;display:flex;align-items:center;gap:6px}
.kpi .val{font-size:30px;font-weight:800;letter-spacing:-.03em;margin:6px 0 2px}
.kpi .delta{font-size:12px;font-weight:700}
.kpi.hero{border-color:var(--line2);background:linear-gradient(180deg,#1b1b1b,#0e0e0e)}
.tip{display:inline-grid;place-items:center;width:15px;height:15px;border-radius:50%;border:1px solid var(--line2);font-size:10px;color:var(--mute);cursor:help;position:relative}
.tip:hover::after{content:attr(data-t);position:absolute;left:50%;top:20px;transform:translateX(-50%);background:#000;border:1px solid var(--line2);padding:8px 10px;border-radius:8px;width:210px;font-size:12px;color:var(--soft);z-index:20;font-weight:500;line-height:1.4}
.cardhead{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px;gap:10px}

/* controls */
.btn{background:var(--white);color:#000;border:0;border-radius:10px;padding:9px 16px;font-weight:700;cursor:pointer;text-decoration:none;display:inline-flex;align-items:center;gap:8px;font-size:14px}
.btn:hover{background:#dcdcdc} .btn:disabled{opacity:.5;cursor:default}
.live{display:inline-flex;align-items:center;gap:7px;font-size:12px;font-weight:600;color:var(--soft);border:1px solid var(--line2);border-radius:99px;padding:5px 12px;white-space:nowrap}
.live i{width:7px;height:7px;border-radius:50%;background:var(--good);box-shadow:0 0 0 0 rgba(90,208,138,.6);animation:pulse 2s infinite}
.live.demo{color:var(--warn);border-color:#5a4520}
@keyframes pulse{70%{box-shadow:0 0 0 7px rgba(90,208,138,0)}100%{box-shadow:0 0 0 0 rgba(90,208,138,0)}}
.acct{display:flex;justify-content:space-between;gap:10px;align-items:center;padding:9px 12px;border:1px solid var(--line2);border-radius:10px;cursor:pointer;font-size:13px;margin-top:6px}
.acct:hover{border-color:#777;background:#121212}
details.guide{margin:10px 0 0;font-size:13px;color:var(--soft)} details.guide summary{cursor:pointer;font-weight:700;color:var(--text)} details.guide ol{padding-left:18px;margin-top:8px;display:flex;flex-direction:column;gap:5px}
.btn{white-space:nowrap;line-height:1.2}
.btn svg{width:15px;height:15px;flex:none}
.btn.pill{border-radius:99px;padding:8px 15px;font-size:13px}
.btn.ghost{background:transparent;color:var(--text);border:1px solid var(--line2)}
.btn.ghost:hover{background:var(--panel2)}
.btn.danger{background:transparent;color:var(--bad);border:1px solid #4a2222}
.btn.sm{padding:5px 11px;font-size:13px;border-radius:8px}
input,select,textarea{background:#0a0a0a;border:1px solid var(--line2);border-radius:10px;padding:10px 12px;width:100%;outline:none}
input:focus,select:focus,textarea:focus{border-color:#777}
label{display:block;font-size:12px;font-weight:700;color:var(--soft);margin:12px 0 5px}
textarea{resize:vertical;min-height:110px}
.seg{display:inline-flex;border:1px solid var(--line2);border-radius:10px;overflow:hidden}
.seg button{background:transparent;border:0;padding:7px 13px;cursor:pointer;color:var(--soft);font-weight:600;font-size:13px}
.seg button.on{background:var(--white);color:#000}
.row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.check{display:flex;gap:9px;align-items:center;font-weight:600;font-size:14px;margin-top:14px;color:var(--text)}
.check input{width:auto}

/* table */
.tbl{width:100%;border-collapse:collapse;font-size:14px}
.tbl th{text-align:left;font-size:11px;letter-spacing:.12em;text-transform:uppercase;color:var(--mute);padding:9px 12px;border-bottom:1px solid var(--line);font-weight:700;white-space:nowrap}
.tbl td{padding:11px 12px;border-bottom:1px solid #181818;vertical-align:middle}
.tbl tr:last-child td{border-bottom:0}
.tbl tbody tr.click{cursor:pointer} .tbl tbody tr.click:hover{background:#121212}
.scroll{overflow-x:auto}
.badge{display:inline-block;padding:2px 9px;border-radius:99px;font-size:11px;font-weight:700;letter-spacing:.03em;border:1px solid var(--line2);color:var(--soft);text-transform:capitalize;white-space:nowrap}
.badge.won,.badge.active,.badge.showed,.badge.confirmed,.badge.answered{color:var(--good);border-color:#1e4a31}
.badge.lost,.badge.no_show,.badge.noshow,.badge.closed,.badge.paused{color:var(--bad);border-color:#4a2222}
.badge.booked,.badge.open{color:var(--info);border-color:#25395f}
.badge.done{color:var(--good);border-color:#1e4a31}
.badge.planned{color:var(--info);border-color:#25395f}
.chip.on{background:var(--white);color:#000;border-color:var(--white);font-weight:700}
.badge.contacted{color:var(--warn);border-color:#5a4520}
.badge.num{background:var(--white);color:#000;border-color:var(--white)}

/* chart */
.chart{position:relative}
.chart svg{width:100%;height:220px;display:block;overflow:visible}
.chart .ttip{position:absolute;pointer-events:none;background:#000;border:1px solid var(--line2);border-radius:10px;padding:8px 11px;font-size:12px;white-space:nowrap;transform:translate(-50%,-110%);display:none;z-index:5}
.legend{display:flex;gap:14px;font-size:12px;color:var(--mute)}
.legend i{display:inline-block;width:9px;height:9px;border-radius:3px;margin-right:6px}
.bar{height:8px;border-radius:5px;background:#1c1c1c;overflow:hidden;min-width:70px}
.bar i{display:block;height:100%;background:var(--white);border-radius:5px}
.funnel{display:flex;flex-direction:column;gap:11px}
.funnel .f{display:grid;grid-template-columns:84px 1fr 38px;gap:10px;align-items:center;font-size:13px}

/* alerts / empty */
.alert{border:1px solid #5a4520;background:#1c1608;color:#f2d79a;padding:11px 14px;border-radius:10px;font-size:13px;margin-bottom:14px}
.alert.err{border-color:#4a2222;background:#1c0b0b;color:#ffb4b4}
.alert.ok{border-color:#1e4a31;background:#0a1a11;color:#a8e8c0}
.empty{text-align:center;padding:42px 18px;color:var(--mute)}
.empty b{display:block;color:var(--text);font-size:16px;margin-bottom:4px}
.cred{background:#000;border:1px dashed #666;border-radius:12px;padding:14px 16px;font-family:ui-monospace,Consolas,monospace;font-size:14px;margin:10px 0;line-height:1.8;user-select:all}

/* chat */
.chat{display:flex;flex-direction:column;height:calc(100vh - 150px);min-height:480px}
.msgs{flex:1;overflow-y:auto;display:flex;flex-direction:column;gap:12px;padding:6px 4px 14px;scroll-behavior:auto}
.mrow{display:flex;gap:9px;align-items:flex-end;animation:rise .28s cubic-bezier(.2,.8,.2,1)}
.mrow.user{justify-content:flex-end}
.mrow .msg{align-self:auto}
.av{width:28px;height:28px;border-radius:50%;background:#fff;color:#000;font:italic 800 15px var(--serif);display:grid;place-items:center;flex:none;margin-bottom:2px}
@keyframes rise{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}
.msg.streaming::after{content:"";display:inline-block;width:2px;height:1.05em;background:var(--soft);margin-left:3px;vertical-align:-2px;animation:blink 1s steps(2) infinite}
@keyframes blink{50%{opacity:0}}
.msg.dots{display:inline-flex;align-items:center;gap:0;padding:14px 16px}
.msg.dots span{width:7px;height:7px;margin:0 2.5px;background:#9a9a9a}
.compose.busy{opacity:.7}
@media (prefers-reduced-motion:reduce){.mrow{animation:none}.msg.dots span{animation:none}.msg.streaming::after{animation:none}}
.msg{max-width:78%;padding:11px 15px;border-radius:16px;white-space:pre-wrap;line-height:1.55;font-size:14.5px}
.msg.user{align-self:flex-end;background:var(--white);color:#000;border-bottom-right-radius:5px}
.msg.ai{align-self:flex-start;background:var(--panel2);border:1px solid var(--line);border-bottom-left-radius:5px}
.msg .ticketbox{margin-top:10px;padding-top:10px;border-top:1px solid var(--line2)}
.chips{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:10px}
.chip{background:var(--panel2);border:1px solid var(--line2);border-radius:99px;padding:6px 13px;font-size:13px;cursor:pointer;color:var(--soft)}
.chip:hover{color:#fff;border-color:#666}
.compose{display:flex;gap:10px;border-top:1px solid var(--line);padding-top:14px}
.compose input{flex:1}
.dots span{display:inline-block;width:6px;height:6px;border-radius:50%;background:var(--mute);margin:0 2px;animation:b 1s infinite}
.dots span:nth-child(2){animation-delay:.15s}.dots span:nth-child(3){animation-delay:.3s}
@keyframes b{50%{transform:translateY(-4px);opacity:.4}}

/* thread */
.thread{display:flex;flex-direction:column;gap:12px}
.bubble{border:1px solid var(--line);border-radius:12px;padding:13px 15px;background:var(--panel)}
.bubble.staff{border-color:#3a3a3a;background:#161616}
.bubble .who{font-size:12px;color:var(--mute);margin-bottom:5px;font-weight:600}
.bubble p{white-space:pre-wrap}

/* login */
.login{min-height:100vh;display:grid;place-items:center;padding:20px}
.login .box{width:100%;max-width:410px}
.login .card{padding:28px;margin-top:22px}
.login h1{font-size:22px}
.modal{position:fixed;inset:0;background:rgba(0,0,0,.75);display:grid;place-items:center;padding:20px;z-index:50}
.modal .card{max-width:480px;width:100%;max-height:90vh;overflow:auto;background:#0e0e0e}
.hr{height:1px;background:var(--line);margin:16px 0}

/* plain-English layer */
.summary{border:1px solid var(--line2);border-radius:var(--r);padding:20px 22px;margin-bottom:14px;background:linear-gradient(180deg,#171717,#0e0e0e);position:relative;overflow:hidden}
.summary::before{content:"";position:absolute;left:0;top:0;bottom:0;width:4px;background:var(--good)}
.summary.watch::before{background:var(--warn)} .summary.wait::before{background:var(--info)}
.summary h2{font-size:20px;letter-spacing:-.02em;margin:8px 0 8px}
.summary ul{list-style:none;padding:0;display:flex;flex-direction:column;gap:5px;color:var(--soft);font-size:15px}
.summary ul b{color:var(--white)}
.chip2{display:inline-block;font-size:11px;letter-spacing:.14em;text-transform:uppercase;font-weight:800;color:var(--good)}
.summary.watch .chip2{color:var(--warn)} .summary.wait .chip2{color:var(--info)}
.todo{margin-top:14px;padding:11px 14px;border:1px solid #3a3a3a;border-radius:10px;background:#141414;font-size:14px}
.explain{display:flex;gap:11px;align-items:flex-start;border:1px solid var(--line);background:#0b0b0b;border-radius:12px;padding:11px 14px;margin-bottom:14px;font-size:13.5px;color:var(--soft);line-height:1.55}
.explain b{color:var(--text)}
.ei{flex:none;width:18px;height:18px;border-radius:50%;border:1px solid var(--line2);display:grid;place-items:center;font:italic 700 11px var(--serif);color:var(--mute);margin-top:1px}
.tourico{width:68px;height:68px;border-radius:20px;background:var(--white);color:#000;display:grid;place-items:center;margin:6px auto 0}
.tourico svg{width:32px;height:32px}
.dots2{display:flex;gap:6px;margin-top:16px}
.dots2 i{width:7px;height:7px;border-radius:50%;background:#2a2a2a}
.dots2 i.on{background:var(--white);width:20px;border-radius:5px}
ul.plain{padding-left:18px;color:var(--soft);font-size:14px;display:flex;flex-direction:column;gap:7px;margin-top:6px}
.who{text-decoration:none;display:block;padding:6px 8px;margin:-6px -8px;border-radius:10px}
.who:hover{background:var(--panel2)}
.who{display:flex!important;gap:10px;align-items:center}
.mini{width:34px;height:34px;border-radius:9px;object-fit:contain;background:#fff;padding:3px;flex:none}

/* welcome banner */
.hero{position:relative;overflow:hidden;border:1px solid var(--line2);border-radius:18px;padding:22px 24px;margin-bottom:18px;background:linear-gradient(135deg,#1a1a1a 0,#0c0c0c 70%)}
.hero::before{content:"";position:absolute;inset:-40px;background:var(--logo) right center/contain no-repeat;opacity:.13;filter:blur(2px);pointer-events:none;mask-image:linear-gradient(90deg,transparent 20%,#000 100%);-webkit-mask-image:linear-gradient(90deg,transparent 20%,#000 100%)}
.hero>*{position:relative}
.herorow{display:flex;gap:16px;align-items:center}
.hero h1{font-size:26px}
.hero p{color:var(--soft);margin-top:3px}
.logotile{width:64px;height:64px;border-radius:16px;background:#fff;display:grid;place-items:center;overflow:hidden;flex:none;padding:7px}
.logotile img{max-width:100%;max-height:100%;object-fit:contain}
.logotile.txt{background:linear-gradient(135deg,#2c2c2c,#111);color:#fff;font:italic 800 24px var(--serif);border:1px solid var(--line2)}
.verse{margin:18px 0 0;padding:14px 0 0;border-top:1px solid var(--line2);font-family:var(--serif);font-size:16.5px;line-height:1.55;color:#e8e8e8;max-width:720px}
.verse:empty{display:none}
.verse cite{display:block;margin-top:6px;font:700 11px var(--font);letter-spacing:.14em;text-transform:uppercase;color:var(--mute);font-style:normal}

/* live ads */
.adgrid{display:grid;grid-template-columns:repeat(auto-fill,minmax(210px,1fr));gap:14px}
.ad{background:linear-gradient(180deg,var(--panel2),var(--panel));border:1px solid var(--line);border-radius:14px;overflow:hidden;cursor:pointer;transition:transform .15s,border-color .15s}
.ad:hover,.ad:focus-visible{transform:translateY(-2px);border-color:#555;outline:none}
.adthumb{position:relative;aspect-ratio:1/1;background:#111 center/cover no-repeat;display:flex;align-items:flex-end}
.adthumb.big{aspect-ratio:16/10;border-radius:12px}
.adph{position:relative;padding:16px;font-weight:800;font-size:17px;line-height:1.25;letter-spacing:-.01em;text-shadow:0 2px 12px rgba(0,0,0,.4)}
.g0{background-image:linear-gradient(135deg,#3a2a14,#141414)} .g1{background-image:linear-gradient(135deg,#14283a,#101010)}
.g2{background-image:linear-gradient(135deg,#1f3a2a,#101010)} .g3{background-image:linear-gradient(135deg,#3a1f2e,#101010)} .g4{background-image:linear-gradient(135deg,#2c2c3d,#101010)}
.livebadge{position:absolute;top:10px;left:10px;display:inline-flex;gap:6px;align-items:center;background:rgba(0,0,0,.65);backdrop-filter:blur(6px);border-radius:99px;padding:3px 9px;font-size:10px;font-weight:800;letter-spacing:.1em;z-index:2}
.livebadge i{width:6px;height:6px;border-radius:50%;background:var(--good);animation:pulse 2s infinite}
.play{position:absolute;inset:0;margin:auto;width:52px;height:52px;border-radius:50%;background:rgba(255,255,255,.92);color:#000;display:grid;place-items:center;font-size:18px;padding-left:3px;box-shadow:0 6px 24px rgba(0,0,0,.4)}
.dur{position:absolute;right:10px;bottom:10px;background:rgba(0,0,0,.7);border-radius:6px;padding:2px 7px;font-size:11px;font-weight:700;z-index:2}
.adbody{padding:12px 14px 14px}
.adname{font-weight:700;font-size:14px;line-height:1.3}
.adstats{display:grid;grid-template-columns:repeat(auto-fit,minmax(60px,1fr));gap:8px;margin-top:11px}
.adstats b{display:block;font-size:15px;letter-spacing:-.01em} .adstats span{font-size:11px;color:var(--mute)}
.mmedia{border-radius:12px;overflow:hidden;background:#000}
.mvid{display:block;width:100%;max-height:60vh;object-fit:contain;background:#000}
.modal .card:has(.mmedia){max-width:560px}
.gearbtn{display:none}
@media (max-width:860px){.gearbtn{display:inline-flex}}
code{background:#1a1a1a;border:1px solid var(--line2);border-radius:5px;padding:1px 6px;font-size:12.5px}

@media (max-width:860px){
  .shell{grid-template-columns:minmax(0,1fr);padding-bottom:calc(66px + env(safe-area-inset-bottom))}
  .side{backdrop-filter:none;-webkit-backdrop-filter:none;background:transparent;position:static;height:auto;flex-direction:row;flex-wrap:nowrap;align-items:center;padding:calc(10px + env(safe-area-inset-top)) 14px 10px;gap:10px;border-right:0;border-bottom:1px solid var(--line)}
  .side .mark small{display:none}
  .nav{position:fixed;left:0;right:0;bottom:0;z-index:30;flex-direction:row;gap:0;background:rgba(8,8,8,.96);backdrop-filter:blur(12px);border-top:1px solid var(--line);padding:6px 4px calc(6px + env(safe-area-inset-bottom))}
  .nav a{flex:1;flex-direction:column;gap:3px;padding:6px 2px;font-size:10px;text-align:center;border-radius:8px;min-width:0}
  .nav a.on{background:transparent;color:#fff} .nav a.on svg{stroke:#fff} .nav a:not(.on){color:var(--mute)}
  .nav a.on::after{content:"";width:18px;height:2px;background:#fff;border-radius:2px}
  .nav svg{width:21px;height:21px}
  .sidefoot{margin:0 0 0 auto;flex-direction:row;align-items:center;gap:8px}
  .sidefoot .who{display:none!important}
  .main{padding:18px 16px 30px}
  .top{margin-bottom:16px} h1{font-size:23px}
  .two{grid-template-columns:1fr}
  .kpis{grid-template-columns:repeat(2,1fr)} .kpi .val{font-size:24px}
  .msg{max-width:92%}
  .chat{height:calc(100vh - 250px)}
  .banner{padding:9px 16px}
  .login .card{padding:22px}
  .hero{padding:18px} .hero h1{font-size:21px} .logotile{width:54px;height:54px}
  .adgrid{grid-template-columns:repeat(2,1fr);gap:10px} .adbody{padding:10px 11px 12px} .adstats b{font-size:13px}
}